Refund & Returns Policy

Last updated: October 3, 2026

We want you to love your Scarlight X order. Because every item is printed just for you, our returns policy works a little differently than at a typical store. Here's how it works.

Made-to-order items

Each product is made to order after you buy it, so we can't accept returns or exchanges for change of mind, ordering the wrong size or color, or an item not fitting as you hoped. Please check the size chart and product details before ordering. If you're unsure, email us and we'll help.

What we'll make right

We'll send a free reprint or give you a refund if your item:

Has a printing error or misprint
Has a manufacturing defect
Arrived damaged in shipping
Is not the item you ordered
Was lost in transit

Problems must be reported within 30 days of delivery (or the expected delivery date for lost packages).

How to start a claim

Email us at designer@scarlightx.com with the subject "Order issue".
Include your order number and a short description of the problem.
Attach clear photos showing the issue (for example, the misprint, the defect or the damage, plus the shipping label if the package was damaged).
Let us know whether you'd prefer a reprint or a refund.

We'll review your claim with our print partner and get back to you, usually within 1–2 business days. In most cases you won't need to send the item back. If we do need it returned, we'll tell you how.

Refunds

Approved refunds go back to your original payment method. Depending on your bank or card issuer, it can take 5–10 business days for the refund to show up.

Cancellations and changes

Because production starts quickly, we can only cancel or change an order if it hasn't gone into production yet. Email us as soon as possible and we'll do our best.

Wrong or incomplete address

If an order can't be delivered because of an incorrect or incomplete address, it isn't covered for a free reprint or refund. Please see our Shipping Policy for details.