Shipping Policy

Last updated: October 3, 2026

Thanks for shopping with Scarlight X! Here's everything you need to know about how your order gets from us to you.

Every item is made to order

We don't keep a warehouse full of stock. Each item is printed just for you after you place your order, by our trusted print partners. This means less waste, and it also means your order needs a little time to be made before it ships.

Processing time

Most orders are produced in about 2–7 business days. Business days are Monday through Friday, not counting holidays. Busy seasons can add a few days.

Shipping times

Once your order ships, these are typical delivery estimates:

United States: about 3–8 business days
Canada and international: usually about 10–20 business days, sometimes longer depending on your country and customs

Most of our products are made by print partners in the United States. A few items (for example, some footwear, umbrellas and bath mat sets) are made by partners outside the US and can take longer to arrive. Please treat all of these timeframes as estimates, not guarantees. Carrier delays and weather are outside our control.

Where we ship

We ship within the United States and to many countries worldwide. If we can deliver to your address, you'll be able to choose a shipping option at checkout. Availability can vary by product.

Shipping rates

Shipping costs are calculated at checkout based on the items in your cart and where they're going. You'll always see the shipping price before you pay.

Order tracking

When your order ships, we'll email you a shipping confirmation with a tracking number. If your order contains items from different print partners, they may arrive in separate packages with separate tracking numbers.

Holiday season

October through December is the busiest time of year for printers and carriers. If you're shopping for the holidays, please order early. We recommend ordering by early December for US delivery, and earlier for international orders.

Address accuracy and undeliverable packages

Please double-check your shipping address before placing your order. If you spot a mistake, email us as soon as possible. We can usually update the address only before your order goes into production.

If a package is returned to us because the address was incorrect or incomplete, or because it wasn't claimed, we'll be happy to reship it once you confirm the correct address. Reshipping costs may apply.

Lost, stolen or damaged packages

If your package is marked as delivered but you can't find it, please check with neighbors and your local post office first, as packages sometimes turn up a day or two later.

If your order arrives damaged or misprinted, or never arrives, contact us within 30 days of the delivery date (or the expected delivery date). Include your order number and photos of any damage or printing issue. We'll work with our print partner to send a reprint or issue a refund.

Customs, duties and taxes for international orders

International orders may be charged import duties, taxes or customs fees by the destination country. These charges are set by your local customs office, aren't included in our prices or shipping costs, and are the buyer's responsibility. We can't predict these amounts, so check with your local customs office if you have questions.